Category Archives: quality
December 05, 2019 | Chip Kahn
Health care has changed immensely in the 20 years since the Institute of Medicine published To Err Is Human – a groundbreaking effort that served as a threshold report for better understanding patient safety.
August 02, 2019 | FAH Policy Blog Team
Last week, FAH and four major hospital associations rolled out a study on modernizing the HCAHPS patient experience survey.
July 29, 2019 | FAH Policy Blog Team
Today, Bill McInturff and Micah Roberts, Partners at Public Opinion Strategies, are unveiling a groundbreaking report demonstrating how the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient experience survey can be recast and improved.
July 25, 2019 | FAH Policy Blog Team
Category: FAH News, Publications, Quality, Research
Today, five major hospital associations released Modernizing the HCAHPS Survey: Recommendations from Patient Experience Leaders, a paper that explores how to update patient experience surveying to best improve patient care.